LullaBaby’s Terms and Conditions are in place to offer a fair structure to all. We aim to provide the highest quality classes for all our customers, and we are committed to the safety of all persons who attend. The Terms and Conditions are in place to allow us to offer our customers the highest standard of service. Taking part in a Lullababy class or course is at your own risk (please read our disclaimer for further information).
By booking any services with LullaBaby, including classes, events, or spa services, you agree to comply with the terms and conditions outlined below. LullaBaby reserves the right to amend these terms at any time. It is your responsibility to review them periodically.
Bookings are taken online via website.
Once payment has been made, in full, you will receive an email booking confirmation confirming your place and the dates included in your booking. Please inform us immediately if any incorrect information so that we can rectify. It is your responsibility to check dates and venue are correct for your booking.
Payment for trial sessions must be paid prior to attending.
After your trial, if you would like to book the remainder of the term, you will be sent the details and asked to pay within 48 hours. Only upon receipt of payment will your place be secure. If you fail to pay by the deadline, the place will be offered to the next person on the waiting list.
Before your term runs out your class leader will ask you whether you wish to renew for another term. Payment for a new term needs to be made by the deadline set in the renewal information sent out each term. Any unpaid for places by this date will be offered to people on the waiting list and advertised to new customers.
Regrettably, we cannot offer discounts or refunds to cover your booked holidays, sickness, inability or decision not to attend. We need to offer a continuity of service that is fair to all. When you book a place, you are securing your space and not your attendance. You may offer your place to a friend who also has a baby to a session you know you are unable to attend. Please speak to your class leader to arrange.
Parents are asked to keep their babies at home if they have a serious infection and to inform Lullababy as to the nature of the infection so that other parents can be alerted. Please keep your baby at home if they:
Or if they have symptoms of possible communicable diseases such as:
In light of the recent Covid-19 pandemic, we also request that parents/carers do not attend classes of they are displaying any of the symptoms, including, but not limited to a temperature, loss of taste and smell and/or a cough.
During such times of infectious diseases, parents/carers are responsible for their child at class and abiding by the recommended distancing to reduce the spread of infection. LullaBaby cannot be held responsible for distancing individual children or the risk of infection. By attending the class, the parent/carer is accepting the risk.
We cannot offer a refund for a lesson missed due to illness, or the need to self-isolate.LullaBaby reserves the right to refuse participation in any session or spa appointment if we feel it is unsafe for the baby, parent, or others in the session.
LullaBaby will strive to run all scheduled classes. However, the safety of customers and babies is paramount, and should we need to cancel a class for any reason, parents will be notified.
An additional class will be offered if we need to cancel a class for reasons beyond our control, including, but not limited to, safety issues, inclement weather, venue issues, illness, infectious disease (including Covid-19), restrictions such as lockdowns, or the requirement to isolate. Additional classes may be in person, or an online alternative. If you cannot attend the catch-up session/s, a transfer to a future term's fees may be offered, but only at the class leader’s discretion and will be subject to availability. Regrettably, we cannot offer cash refunds.
If a class is cancelled by a class leader, an additional class will be offered for a different date. If you are unable to attend this date, please notify the LullaBaby class leader in writing within 7 days of receiving the offer of an alternative date and they will inform you of the options available to you.
All children must be supervised at all times and not left unattended. The class leader cannot be responsible for a child at any time. Should anyone behave in a way that Lullababy feels is unreasonable then the company reserves the rights to withdraw the provision of classes from the customer.
The supervising adult takes full responsibility for themselves, and their child, and for everything that happens to them in relation to the class.
If you have any doubts, you will seek the advice of my medical professional before proceeding with class. You will keep the class leader informed of any health issues that arise over the course of the classes.
Please make your class leader aware of any allergies or intolerances ahead of attending.
LullaBaby accepts no liability or responsibility for any belongings, including clothes that are stained, marked or damaged. Please note that some sessions include messy play. The materials we use are all sourced from trusted suppliers and are provided in the knowledge that parents and carers supervise their children while they play with them.
LullaBaby prides itself on making sure classes are a happy, clean and safe environment for you and your child. Internal checks of the venue and all equipment are conducted each day to ensure that they are clean and safe. LullaBaby kindly asks all parents and carers to remove their shoes while in class in order to keep the flooring and matting clean for the babies to be placed on. From time to time, we may provide ‘messy play’ activities for your child to engage in. It is your responsibility to ensure that you supervise your child during these activities, and we cannot take responsibility for any items being placed in the mouth or potential allergies.
Baby Swim Nappies: For LullaBaby Spa's sensory bath experience, all babies must wear a swim nappy. Failure to do so may result in the cancellation or rescheduling of your appointment without refund.
Robe and Towel Usage: A complimentary LullaBaby robe and towel will be provided for your baby during spa sessions. These items remain the property of LullaBaby and must be returned in good condition at the end of the session. Any damage or loss will incur a replacement fee.
Health and Safety in the Spa: Parents are required to supervise their babies at all times during spa sessions. LullaBaby staff will provide guidance but do not assume responsibility for the welfare of the child during the session.
LullaBaby is committed to ensure its classes and courses are accessible to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
The information on the registration form contains some personal data. Lullababy will record, process and keep your personal information secure in accordance with GDPR. Information will not be passed onto a third party and will only be used in relation to your booking. Please see the Lullababy Data Protection policy if you have any queries www.lullababy.co.uk
We are happy for you to take pictures or videos of your children during class provided it doesn't interfere with the session. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
Please note that your property whilst attending class is your responsibility and Lullababy cannot take any responsibility for the safeguarding of these items.
LullaBaby is committed to providing the highest standard of care and service. If you are unsatisfied with any aspect of your experience, please speak to your local franchisee in the first instance. If you feel that your issue is not resolved, please contact Head Office at lullababyhq@outlook.com. We value all feedback and will work to address any concerns promptly.
LullaBaby reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services after amendments constitutes acceptance of the updated terms.
By proceeding with your booking, you acknowledge that you have read, understood, and agree to the LullaBaby Terms and Conditions. Thank you for choosing LullaBaby, and we look forward to providing you and your baby with a wonderful experience.