Lullababy’s Terms and Conditions are in place to offer a fair structure to all. We aim to provide the highest quality classes for all of our customers and we are committed to the safety of all persons who attend. The Terms and Conditions are in place to allow us to offer our customers the highest standard of service.

Taking part in a Lullababy class or course is at your own risk.

Payment Methods

Payment methods will be advised in your booking confirmation.

Confirmation of place

Payment for trial sessions must be paid prior to attending. Lullababy requires 7 days’ notice to cancel a trial session. A £5 administration charge will be incurred for any trials cancelled with less than 7 days’ notice.

After your trial, if you would like to book the remainder of the term, you will be sent the details and asked to pay within 48 hours. Only upon receipt of payment will your place be secure. If you fail to pay by the deadline, the place will be offered to the next person on the waiting list.

Renewals

No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. Payment for a new term needs to be made by the deadline set in the renewal information sent out each term. Any unpaid for places by this date will be offered to people on the waiting list and advertised to new customers.

Holidays and Sickness

Regrettably we cannot offer discounts or refunds to cover your booked holidays. We need to offer a continuity of service that is fair to all. When you book a place, you are securing your space and not your attendance.
 You may offer your place to a friend who also has a baby to a session you know you are unable to attend. Please speak to your class leader to arrange.

Illness

Parents are asked to keep their babies at home if they have a serious infection and to inform Lullababy as to the nature of the infection so that other parents can be alerted.
 Please keep your baby at home if they:

  • Have a fever or has had one in the previous 24 hours
  • Have had an upset stomach or diarrhoea in the previous 48 hours
  • Have heavy nasal discharge
  • Have discharging eyes

Or if they have symptoms of possible communicable diseases such as:

  • Measles
  • Chicken pox
  • German measles
  • Whooping cough
  • Impetigo
  • Scarlett fever
  • Hand, foot and mouth disease
  • Norovirus
  • Coronavirus

In light of the recent Covid-19 pandemic, we also request that parents/carers do not attend classes of they are displaying any of the symptoms, including, but not limited to a temperature and/or a cough.

During such times of infectious diseases, parents/carers are responsible for their child at class and abiding by the recommended distancing to reduce the spread of infection. LullaBaby cannot be held responsible for distancing individual children or the risk of infection. By attending the class, the parent/carer is accepting the risk.

We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a baby, to the session. Please speak to your class leader to arrange.

Discount for Twins

Lullababy is committed to supporting the parents of twins access to class without having to pay twice the amount. We therefore charge the same amount for twins as a single baby.

Supervision

All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Should anyone behave in a way that Lullababy feels is unreasonable then the company reserves the rights to withdraw the provision of classes from the customer.

Cancelation of classes

Lullababy will strive to run all scheduled classes. However, the safety of customers and babies is paramount and should we need to cancel due to safety concerns, i.e., snowy conditions, parents will be notified. Any such cancellation will be announced on the Lullababy Facebook Page www.facebook.com/lullababy.co.uk and affected customers will be contacted (please ensure you keep your phone number and email address up to date with us. 

An additional class will be offered if we have to cancel a class. If you can’t attend the catch up session, a refund against a future term's fees will be offered. Regrettably we cannot offer cash refunds.

Equal Opportunities

Lullababy is committed to ensure its classes and courses are accessible to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

The information on the registration form contains some personal data.
 Lullababy will record, process and keep your personal information secure in accordance with GDPR. Information will not be passed onto a third party and will only be used in relation to your booking. Please see the Lullababy Data Protection policy if you have any queries www.lullababy.co.uk 

Videos and Photography

We are happy for you to take pictures or videos of your children during class provided it doesn't interfere with the session. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
 

Personal Property

Please note that your property whilst attending class is your responsibility and Lullababy cannot take any responsibility for the safeguarding of these items.

Health, Safety and Hygiene

Lullababy prides itself on making sure classes are a happy, clean and safe environment for you and your child. Internal checks of the venue and all equipment are conducted each day to ensure that they are clean and safe.
Lullababy kindly asks all parents and carers to remove their shoes while in class in order to keep the flooring and matting clean for the babies to be placed on.
 

Changes to Terms and Conditions

Lullababy may need to update its Terms and Conditions. We will inform you of changes and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Lullababy to treat this agreement with you as being updated with the changes.